Product — Esko.ai People Intelligence Platform

Stage 1 Hindsight

Get a Complete Picture of Your Business — Operational and Human

Your BI tells you what happened. But it only shows half the picture — the operational half. The other half lives in the minds of your customers and employees. Without it, every decision is based on incomplete information.

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Feature

Conversations That Uncover Root Causes

Traditional surveys ask fixed questions and collect fixed answers. AI interviews adapt. Follow-up questions branch based on what the respondent says — extracting the reasoning behind the score, not just the score itself. Qualitative depth at quantitative scale.

Natural conversational flow — not rigid multiple choice

Follow-up questions adapt based on each response

Themes and root causes extracted automatically

40% higher response rates vs. traditional surveys

Use case: NPS follow-up, exit interviews, onboarding experience, product discovery, recruitment screening

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AI Interviews Adaptive interview interface — branching follow-up questions

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Feature

Every Feedback Signal. One Platform.

Customers and employees communicate across many channels. Esko centralizes every signal — surveys, review sites, support tickets, CRM events — into a single people intelligence layer connected to your business data.

Surveys via email, SMS, web embed, and in-app

CRM sync (Salesforce, HubSpot, Pipedrive)

Review aggregation (Google, Trustpilot, G2)

Support ticket analysis (Zendesk, Intercom)

Use case: Centralize all customer and employee feedback in one place — no more siloed data streams

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Multi-Channel Unified feedback collection — all channels in one view

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Feature

Operational and People Data — Side by Side

Connect your revenue metrics, churn data, and product usage to your feedback signals in real time. Esko's BI layer makes the operational picture visible alongside the people picture — so you're never looking at one without the other.

Connect revenue, churn, product usage from your existing stack

Enrich customer records with feedback history

Real-time dashboards combining operational and people data

BI and People Intelligence visible side by side in every view

Use case: Know what's happening operationally — and who is saying what about it, simultaneously

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BI Integration Operational + People data dashboard — side by side view

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Feature

The Right Questions to the Right People

Not every question belongs in front of every customer or employee. Esko triggers feedback based on behavior, routes it to the right cohort, and schedules ongoing loops — so every measurement is precise and well-timed.

Target specific customer or employee cohorts

Trigger feedback based on behavior (churn risk, NPS drop, purchase event)

Schedule recurring feedback loops by account, tier, or region

Segment by any CRM dimension

Use case: Send the right questions to the right people at the right time — without manual campaign management

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Smart Segmentation Cohort targeting + behavioral triggers dashboard

Stage 2 Insight

Reveal the Root Causes Hidden Behind Your Numbers

Most companies have feedback data. Few can connect it to their business metrics and extract the root causes that actually explain what's happening. Esko does this automatically — across every data stream, with statistical confidence on every correlation.

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Feature

Connect Every Data Stream

The Cross-Analysis Engine runs correlations across all connected data streams simultaneously — finding the relationships between what customers say, what employees say, and what your business metrics show.

Connect customer complaints to revenue changes

Link employee sentiment to customer satisfaction scores

Correlate feedback themes with churn, LTV, product adoption

Statistical confidence scores on every correlation

Use case: Revenue dropped 15%? See exactly which experience failure is driving it — with statistical evidence, not a hypothesis

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Cross-Analysis Multi-stream correlation view — CX × EX × BI signals

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Feature

Stop Treating Symptoms

Esko identifies root causes — not just symptoms. Cascading effects are mapped: onboarding friction leads to low NPS, which leads to enterprise churn. Every root cause is prioritized by frequency and business impact.

Automatic root cause identification — statistical + LLM reasoning

Cascading effect mapping (onboarding friction → low NPS → enterprise churn)

Themes prioritized by frequency and business impact

Root cause extracted in minutes, not weeks of analyst work

Use case: Stop treating symptoms. Find the root cause and fix it — before it compounds

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Root Cause Root cause tree with cascading effects mapped

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Feature

Know How You Compare

Internal signals only tell part of the story. The Market Intelligence layer adds external context — competitive benchmarks, industry trends, and market signals — that contextualizes your people data against the world outside your company.

Competitive benchmarks (your NPS vs. industry median)

External context that sharpens interpretation of internal signals

Competitor movement mapped against your feedback themes

Market signals reveal whether your experience gap is widening or closing

Use case: Know whether your experience gap vs. competitors is expanding or closing — before they act on it

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Market Intelligence Competitive benchmark overlay — your NPS vs. industry

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Feature

Catch Problems Before They Become Churn

High-value customers shouldn't escalate silently. Esko monitors in real time and alerts your CS team the moment a VIP account shows negative signals — giving you the window to act before the situation compounds.

Alert teams when VIP customers give negative feedback

Notify CS when churn risk spikes above threshold

Trigger workflows in Slack, Microsoft Teams, and email

Escalate critical signals automatically — no manual monitoring

Use case: Catch the problem 60 days before it becomes a churned customer

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Alerts VIP alert panel — churn risk threshold triggers

Stage 3 Foresight

Prescriptive Recommendations — Quantified Before You Act

Most tools give you data. Some give you insights. Esko gives you foresight — prescriptive, prioritized, and calibrated to your strategy. Not just what to fix. What the outcome will be if you fix it — before you commit.

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Feature

Action Plans, Quantified Before You Act

Esko doesn't deliver reports. It delivers action plans — ranked by impact and feasibility, with predicted ROI attached to each recommendation before you execute. Every prescription is aligned to your organizational constraints via the XW layer.

Concrete next steps — not vague insights or dashboard observations

Prioritized by business impact and feasibility

Predicted ROI for each action, quantified upfront

Aligned to organizational constraints via eXecutive Wisdom layer

Use case: Walk into your Monday leadership meeting with a ranked action plan and predicted outcomes — not a slide deck full of data

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Prescriptive Foresights Ranked action plan — predicted ROI per recommendation

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Feature

Executives Ask Questions. Esko Answers.

Ask any question about your business in plain language. Esko queries all connected knowledge — BI, People Intelligence, Market Intelligence — and returns an answer in seconds, with sources and statistical confidence attached.

Natural language question input — no SQL, no BI skills required

"Why is churn up in Q4?" → answered in seconds

Cites specific data sources and shows statistical confidence

Available to any executive — not gated behind a data team

Use case: Any stakeholder, any question, any time — answered in natural language with evidence

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AI Agent Natural language Q&A — "Why is churn up in Q4?" answered

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Feature

Insights Delivered Automatically

Esko generates and distributes role-specific reports on your schedule — without anyone building them manually. CEOs receive revenue impact summaries. COOs receive operational detail. CS teams receive account health updates.

Auto-generate reports for every stakeholder role

Role-specific framing and depth per audience

Scheduled delivery — weekly, monthly, quarterly

Exportable in PDF, PowerPoint, and email formats

Use case: Distribute intelligence across your organization without anyone spending time building reports

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Auto-Reports Role-specific report preview — CEO / COO / CS views

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Feature

Prove the Value With Hard Numbers

Track which prescriptions were implemented. Measure actual outcomes against predicted outcomes. Feed results back into the Foresight Engine to improve accuracy over time. Show leadership the compounding value of People Intelligence with evidence.

Track which prescriptions were implemented vs. skipped

Measure actual outcome against prediction for every action

Results feed back into Foresight Engine accuracy

Cumulative ROI dashboard — demonstrate value to leadership

Use case: Show your board, CFO, or investors the measurable return from People Intelligence — not just anecdotal improvement

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ROI Tracking Predicted vs. actual outcomes dashboard — cumulative ROI

The Foresight Engine

The Technology Behind the Foresight: Four Intelligence Layers, Compounding Accuracy

The Foresight Engine integrates four intelligence layers. Any layer is a valid starting point — and every layer you add sharpens the foresight.

Business Intelligence

What Is Happening

Your operational data. What's happening in numbers. The Foresight Engine uses BI as the factual foundation — and connects it to the human layer to explain why those numbers are moving.

People Intelligence

What People Are Thinking

What customers and employees are actually thinking. Surveys, AI interviews, open-ended feedback — processed at scale to extract themes, root causes, and sentiment signals. The layer that explains the numbers.

Market Intelligence

Where the Market Is Heading

External context. Competitive benchmarks, industry trends, market signals. The layer that contextualizes your internal picture against the world outside — revealing where your gaps are widening or closing.

eXecutive Wisdom

What Is Actionable for Your Organization

Not a data stream — your judgment, strategy, priorities, and authority. The layer that determines what actually gets done. Esko delivers foresight. eXecutive Wisdom decides how to act on it — and ensures prescriptions are feasible within your organizational reality.

XW is the most powerful layer — it is the only one that determines execution. No algorithm replaces executive agency — Esko amplifies it.

The Compounding Effect

Layers Active	Intelligence Type	Accuracy Level
Any single layer	Descriptive — what's happening	Baseline
Two layers	Diagnostic — why it's happening	Significantly sharper
Three layers	Predictive — what's likely to happen	High
All four (BI + PI + MI + XW)	Prescriptive foresight within strategic constraints	Maximally actionable

Powered by patented methodologies, cutting-edge AI, and experienced experts who ensure results. The Foresight Engine is the reason Esko gets smarter the longer you use it — and more valuable the more layers you connect.

Beyond Surveys

People Intelligence That Goes Beyond Feedback

Esko was built for CX and EX intelligence. But the same platform — AI interviews, cross-analysis, prescriptive foresights — applies to use cases most platforms weren't designed for.

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Lead Generation

Automatically ask promoters (NPS 9–10) if they'd refer others. Collect warm leads directly from your feedback flow — inside the same conversation where they told you they were happy.

How It Works

Promoter identified from feedback

Referral prompt delivered automatically

Qualified lead captured with context

Routed to sales for same-day follow-up

Lumon: €130K in new deals, month 1 · 14X ROI · payback under a week

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Reputation Management

Guide happy customers to leave Google reviews automatically. Build your online reputation from the inside out — from customers most likely to leave an honest, positive review.

How It Works

Satisfied customer identified

Review request delivered at peak satisfaction

Customer guided to Google review page

Review volume and rating tracked automatically

Doorway: 100+ reviews in 6 months · 2.3→4.2 stars · bankruptcy avoided · 125X ROI

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Recruitment Screening

Use AI interviews for candidate screening. The same conversational interface that uncovers root causes in customer feedback applies to structured candidate assessment — at scale, with consistency.

How It Works

Candidate invited to AI interview

Adaptive screening with follow-up questions

Themes and signals extracted automatically

Hiring team receives structured summary

Reduces time-to-interview and improves candidate quality before the first human touch

Pricing

Transparent Pricing for Every Stage

Three tiers. No hidden costs. All plans include a dedicated Customer Success Manager. Pricing discussed in demo — scoped to your company size and goals.

Tier 1

Growth

For companies starting to measure CX and EX and capture immediate Reputation, Revenue, and Retention outcomes.

Includes

Surveys & AI interviews

Basic cross-analysis

CRM integration

Lead generation flow

Review management

Dedicated CSM

Book a Demo →

People Intelligence — From What's Happening to Where You're Heading

Get a Complete Picture of Your Business — Operational and Human

Reveal the Root Causes Hidden Behind Your Numbers

Prescriptive Recommendations — Quantified Before You Act

The Technology Behind the Foresight: Four Intelligence Layers, Compounding Accuracy

People Intelligence That Goes Beyond Feedback

Integrates With Your Existing Stack

Enterprise-Grade Security — Built In, Not Bolted On

Transparent Pricing for Every Stage

Ready to See the Foresight Engine in Action?